March 18, 2020
As a valued member of our Surmesur Custom Menswear community, your health, safety and wellbeing remain our number one priority.
At Surmesur Custom Menswear, we are closely monitoring the evolving impact of COVID-19 around the world. We are following the recommendations and guidance of health authorities, local governments and the World Health Organization. This is why, starting Wednesday, March 18th, our stores are temporarily reducing the services offered for the next 14 days.
If you have an appointment booked with us in the next couple of weeks
All appointments will be honoured through videoconference. We will contact you prior to your appointment to confirm how it will work.
If you have an on-going order with us
We are doing everything we can to provide a service as seamless as possible. Our delivery time is the same as it has always been, we are receiving shirts in 3 to 5 weeks and suits in 4 to 6 weeks.
If your order is ready for pick-up
Order pick-ups are possible by appointment only. See our availability here or email us to let us know you will be coming by. We can also arrange to ship your order directly to you.
Fittings will be arranged when we resume our regular operations, and you will be contacted to book an appointment to make sure your garment fits you perfectly.
If you would like to order your next favourite piece
Our team is available for online consultations through video chat, email us to book a time that works for you.
Our customer support team is also available via chat on our website if you wish to order online. Our online platform is fully functional, and online orders are processed as usual.
If you would like to come in for potential alterations on your garment
We are extending our alteration period to 90 days following the reception of your garment. Once the situation is back to normal, you will be able to come by our store, and we will take care of your alterations, free of charge.
Although the situation continues to change, we will always put the health, wellbeing and safety of our clients and team first. We are committed to elevating people to be their best selves every day. We will keep you informed, should anything changes.
Wishing you good health,